conflict resolution

Conflict resolution: Definition from Answers.com

conflict resolution: the methods and process of negotiation, arbitration, and institution building which promote the peaceful ending of social conflict.

i hate conflict and will do my best to remedy a situation prior to the potential for coflict. but what if i am the one being wronged? well i want the other person to offer how to make it better. i am so not good at just asking the other party to make it right.

my husband and i have rented a temporary apartment while our home is under construction (that is another story) and when we arrived the place was shall we say not close to level of a $169 a night rental should be - trash, dishes, yucko open take out containers with fries/burger/ketchup, thong underwear on the floor and today no wifi/cable. i called the owner and she said "thanks for the feedback". well to say i was left feeling unsatisfied is the understatment of the moment. i called my friend but that just felt like retelling the story and the response was "well what do you want"? huh. good question.

i want it to be recognized that the place was left like crap and not hear the owners lame-o excuses as she didn't have enough time to make it ready. well, then why the hell did you list in the first place for yesterday if you couldn't get it ready? i want you to say your sorry. i want you to offer me a solution to make me feel not taken advantage of.
so i called the listing agent. gave them the information...even sent photos of the mess. i then contacted the owner and told her i contacted the listing agent and want a reimbursement. now they can figure it out how to make this situation right.
my take away.
don't look to others for them to say what you want to hear. conflict happens.
clearly state what didn't work/what was wrong and how it can be made right again.
there is a conflict and it is resolved.
conflict resolution.